Refund policy

Refund Policy

At Lizelle Couture we want you to be happy with your order. Please read this policy before you buy.

Cancellations before shipping
You can ask to cancel your order and receive a full refund, including shipping, at any time before your order ships. Email us at lizzp0306@gmail.com with your order number as soon as possible.

14-day returns
You can return an item within 14 days of delivery if it is unused and in its original condition and packaging. To start a return, email lizzp0306@gmail.com with your order number and the item(s) you want to return, and we'll send you the return instructions. Items sent back without contacting us first may not be accepted.

Return shipping
The customer pays the cost of return shipping for items returned for any reason other than damage, a defect or a wrong item. We recommend using a trackable shipping service.

Refunds for returns
Once we receive and inspect the returned item, we'll refund the item price to your original payment method.

Damaged, defective or wrong items
If your item arrives damaged or defective, or you receive the wrong item, email us within 7 days of delivery with your order number and a photo of the item and the package. We'll give you a full refund at no cost to you. You don't need to send the item back unless we ask you to, and if we do, we'll cover the return shipping.

Undeliverable orders
If your order can't be delivered because the shipping address is incomplete or undeliverable, contact us and we'll refund your order.

Lost packages
If tracking shows no movement for an extended period, contact us and we'll work with the carrier to resolve it, and if the package is confirmed lost we'll give you a full refund.

Customers in the EU and UK
If you live in the European Union or the United Kingdom, you keep any statutory right of withdrawal that the law of your country gives you (generally 14 days from delivery). Nothing in this policy limits those rights.

How refunds are paid
Approved refunds go back to your original payment method within 10 business days after we receive the returned item (or after we approve a claim for a damaged or wrong item). Your bank or card company may need extra time to post the refund.

Contact
For any question about cancellations, returns or refunds, email lizzp0306@gmail.com.