FAQ
How long does shipping take?
Orders are processed and shipped by our fulfillment partner, usually within 1–3 business days. In the United States, orders typically arrive within 5–10 business days after they ship. International delivery times vary by destination. Delivery times are estimates, and carrier delays, customs and holidays can add time. See our Shipping Policy.
How much is shipping?
US orders of $30 or more (after discounts) ship free with Standard Shipping. Orders under $30 ship for a flat $4.50. Delivery typically takes 5–10 business days after your order ships. International shipping is calculated at checkout based on your address.
How do I track my order?
When your order ships, you'll receive an email with a tracking number and link. If tracking shows no movement for an extended period, email us and we'll work with the carrier to resolve it. If a package is confirmed lost, we'll give you a full refund.
What is your return policy?
You can return unused items in their original condition within 14 days of delivery. Email us first at lizzp0306@gmail.com with your order number to get return instructions. Return shipping is paid by the customer, and we refund the item to your original payment method after we receive it. You can also cancel for a full refund, including shipping, any time before your order ships.
What if my item arrives damaged or wrong?
Email us within 7 days of delivery with your order number and a photo of the item and package, and we'll give you a full refund at no cost to you. You don't need to send the item back unless we ask. Full details are in our Refund Policy.
What payment methods do you accept?
Checkout is handled securely by Shopify. You can pay with Shop Pay, PayPal, Apple Pay, Google Pay, and major credit and debit cards (Visa, Mastercard, American Express, Discover). The options you see at checkout may depend on your device and location.
What is your jewelry made of?
Our jewelry is fashion jewelry, not fine jewelry. Product pages describe the color or finish (silver-tone or gold-tone) and, when our supplier specifies it, the base metal (for example stainless steel, copper or alloy). We don't claim sterling silver, solid gold, gold-filled or genuine gemstones, because we can't independently verify them. Finishes can wear over time. To help your jewelry last, keep it away from water, perfume and lotions, and store it dry.
Where do orders ship from?
Orders are packed and shipped by our fulfillment partners from their warehouses, not from a storefront. Some orders may arrive in separate packages.
How does the "Buy 2, save 10%" discount work?
Add 2 or more eligible items to your cart and 10% off is applied automatically. No code is needed.
Which size should I order?
Please check the size chart on each product page before ordering. Some items may run small. Our Size Guide has general measurements.
How can I contact you?
Email lizzp0306@gmail.com or use our contact page. Please include your order number if you have one.
How can I contact you?
Email lizzp0306@gmail.com, call +1 929-752-9614, or use our contact page. Our business address is Lizelle Couture, 915 E 179th St, Bronx, NY 10460, USA. This is a mailing address, not a retail store; please email us before sending a return.